Privacy Policy - Phenek

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, and share your personal information and your choices regarding this information. Please read this privacy policy carefully before using our services.

CONTENTS

1. Who We Are

Phenek is a travel experience app operated by Phenek LLC (“Phenek,” “we,” or “us”). We are the data controller and responsible for your personal information collected through our services.

2. The Personal Information We Collect About You and Where It Comes From

We collect information, including personal information, to provide the services and operate our platform. We also use the information we collect to improve our services. The information we collect and how we collect it is set out below.

2.1 Information You Provide to Us Through Direct Interactions with Our Platform

Depending on the choices you make when registering for or using our services, you may be asked for and opt to provide the following personal information:

  • Email address
  • Mobile telephone number
  • Geographic location
  • Profile picture
  • User ID
  • Facebook, Google, or Apple account details
  • Government-issued ID (for verification purposes, if applicable)
  • Any other information you choose to provide in connection with your account

Note: Your username and profile picture may be visible to other users and the public when you use certain features of our services. For example, when you post a travel experience or review, some of your information may be available to other Platform users. Please exercise discretion when sharing personal information.

2.2 Information We Collect Automatically When You Use Our Services

When you interact with our platform or use our services, we automatically collect the following information about you:

  • Device Information: Operating system version, device make and model, mobile network information
  • Location Information: GPS, Wi-Fi access points, mobile tower data
  • Client and Log Data: IP address, time zone, browser type, login information
  • Usage Information: Visit timestamps, content interactions, clickstream data
  • Cookies: Session management and preference storage
  • Analytics: Google Analytics data collection

2.3 Information from Third-Party Sources

We may collect personal information from third parties, such as social media platforms or verification services, to enhance your experience and ensure the security of our platform.

2.4 Information We Collect from User-Submitted Content

When you post travel experiences, reviews, or other content on our Platform, we store this information to provide our services. Please note that any information you share publicly may be visible to other users.

3. The Purposes for Collecting Your Personal Information

We will only use your personal information as set out in this privacy policy:

3.1 Providing Access and Delivering Services

  • Identify users through email/social media accounts
  • Provide location-based recommendations

3.2 Improving Your Experience

  • Personalize content using clickstream data
  • Enhance service performance using location data

3.3 Platform Security

  • Fraud prevention and system maintenance
  • Analysis of communications for spam prevention

4. Sharing Your Personal Information

We may share your information with:

  • Corporate Affiliates
  • Third-Party Vendors
  • Advertisers (de-identified data)
  • Analytics Providers
  • Law Enforcement
  • Business Transferees

5. Communication and Marketing

We may communicate via email or in-app notifications. You can opt-out of marketing communications at any time.

6. Your Rights

You have rights to access, correct, or delete your information. Contact us at info@phenek.com to exercise these rights.

7. How Long We Store Your Data

We retain information as long as necessary for legal, accounting, or operational requirements.

8. Technical and Organizational Measures

We implement security safeguards, though no internet transmission is 100% secure.

9. Links to Third-Party Websites

We are not responsible for third-party websites' privacy practices.

10. User-Submitted Content

Publicly shared content may be visible to other users.

11. State Privacy Rights

California residents have additional CCPA rights. Contact us to exercise them.

12. Changes to the Privacy Policy

Updates will be posted here with effective dates.

13. Contact Details

Contact us with questions:

Thank you for using Phenek!

Privacy Policy